Our Promise

Your wellbeing is our top priority

At The Alexander, A Dolce Hotel, we are committed to providing you with an experience that is not only inspiring, but clean and safe. Our new initiatives are designed to keep our guests and team members safe during the COVID-19 pandemic. All initiatives were created in partnership with Wyndham Hotels & Resorts and are implemented based on recommendations from the American Hotel Lodging Association (AHLA) as well as State and Local guidelines.

Social Distancing

Washing Hands

Wearing Masks

Cleaning & Sanitizing

Current protocols:

General Guidelines:

  • All team members have been trained on our new cleaning and disinfecting procedures
  • All team members will be practicing social distancing measures and wearing the appropriate personal protective equipment (PPE) and we encourage our guests to do the same
  • Additional hand sanitizer stations have been installed throughout the property

Hotel

  • Our Guest Services and Lobby areas have been rearranged to encourage social distancing
  • Hand sanitizer stations have been installed throughout the area
  • Team members, including out guest room attendants, will not enter occupied guest rooms until departure
  • All rooms will be completely sanitized upon checkout with special attention to high touch items
  • All room requests will be delivered and placed outside of the guest room door

Restaurants

  • Hand sanitizer will be available at the entrance for the guests use before entering and departing the restaurant
  • All tables will be spaced at a minimum of six feet apart
  • The maximum number of guests will be determined by State and Local guidelines
  • Menus will be single use paper products
  • All high touch areas will be continuously cleaned and sanitized

Bars

  • Hand sanitizer will be available at the entrance for the guests use before entering and departing the area
  • All tables will be spaced at a minimum of six feet apart
  • The maximum number of guests will be determined by State and Local guidelines
  • Social distancing signage will be posted
  • There will be no seating available at the bar
  • Menus will be single use paper products
  • All high touch areas will be continuously cleaned and sanitized

Fitness Center

  • Social distancing signage will be placed at the entrance of the fitness center
  • Gloves will be provided for guest use
  • Masks will be required in the space
  • Disinfectant wipes will be provided for pre and post workout


Read more
about Wyndham Hotels & Resorts' "Count On Us" initiative.