Frequently Asked Questions

From Pets To Privacy, Your Alexander Hotel Questions Answered

Inspire us with your requests. If your questions aren’t answered here, let us know how we can create a remarkable stay with you.

General

When are check-in and check-out times?

Check-in time is after 4:00 PM and check-out time is 11:00 AM. Arriving early? We’ll do our best to accommodate you and will happily store your luggage safely and securely. Please note that early arrival and late departure fees may apply. If you check out or leave before your scheduled departure date, fees may apply in the amount of one night’s stay plus tax.

What amenities are offered at the hotel?

  • Premium Wi-Fi
  • Daily Housekeeping Service
  • Daily complimentary drip coffee service from 5:00 – 11:00 AM
  • 24 Hour Fitness Center (including Peleton bikes)
  • Business Center
  • Gift Shop (Art+Supply)
  • 4 Restaurants
    • Plat 99: Mixology Lounge
    • Market Table: Breakfast/Brunch Buffet
    • Yolk: American Breakfast/Lunch
    • Nesso: Coastal Italian Dinner
  • In Room Dining
  • Museum Curated Art
    • 14 commissioned installations and 25 other original works

Is WiFi available?

Complimentary WiFi is available to all guests. To access, please connect to The Alexander network – no password required.

Is smoking allowed?

The Alexander is a smoke-free hotel. As such, smoking is not permitted in public areas, food and beverage outlets, or guest rooms. A smoking fee of $200 will be assessed in the event of smoking in the guest rooms.

What is your mask & vaccine policy?

Proof of vaccine is not required; The Alexander will continue to coincide with the state of Indiana regarding mask recommendations. There are currently no regulations.

Dining

Is on-site dining available?

  • Plat 99: Sunday – Thursday 5:00 - 10:00 PM, Friday – Saturday 4:00 - 12:00 PM

A vibrant space, Plat 99 will craft you a drink to remember. Whether it’s a local beer, craft cocktail, a delightful night cap, or a selection from our small plate menu, our skilled bartenders work to create what you’re craving.

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  • Market Table: Monday – Friday 7:00 - 10:00 AM, Saturday 7:00 AM - 12:00 PM Breakfast,

Sunday Breakfast 7:00 – 10:00 AM Brunch 10:00 AM – 12:00 PM
At Market Table, a state-of-the-art open kitchen brings you face-to-face with chefs preparing custom dishes featuring fresh, seasonal produce and locally-sourced meats.

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  • Nesso Italian Kitchen: Tuesday – Thursday 5:00 - 10:00 PM, Friday – Saturday 5:00 - 11:00 PM

Highlighting the rich flavors and culinary traditions of Italy, Nesso Italian Kitchen serves up fresh seafood, locally sourced meats and vegetables, house-made pasta, and other light and inspiring plates.

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Do you offer in-room dining?

In-room dining is available from Wednesday – Sunday between 5:00 to 11:00 PM. Dial ‘0’ to place your order.

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Reservations

What is the cancellation policy?

Guests must cancel by 4pm, 24 hours prior to arrival to avoid a penalty of one night’s room and tax. Reservations with pre-paid rates and other limited offerings will be subject to rate offer rules communication at time of booking.

What are the current tax rates and fees?

  • 10% occupancy tax (Marion County)
  • 7% sales tax (Indiana)
  • In Room Dining
    • $3.00 Delivery Fee
    • 20% gratuity

Accommodations

What technology is offered in-room?

  • All rooms are equipped with air conditioning and heating. The thermostat on the wall in your room can easily be adjusted to suit your personal comfort — simply touch the on/off button to operate and wait for the touchpad to illuminate. You may choose heating or cooling by pressing the mode button and adjust to desired temperature by using the arrow buttons.
  • JBL Wireless Speaker/Alarm Clock
    • Connect your device via Bluetooth to enjoy the wireless speaker capabilities of this device, alarm clock can be set by using the buttons atop of the device.
  • Telephone
    • Room to Room: 7 + Room Number
    • Local: 9 + Phone Number (Complimentary)
    • Long Distance (USA): 9 + 1 + Area Code + Phone Number ($3.50-$5.00/min)
    • Long Distance (International): Unavailable from guestroom phones.

Are cribs & rollaways available?

Both cribs and rollaways are available upon request. There is no fee for either. Rollaways cannot be placed in rooms with two Queen beds due to Fire Code regulations. Pack-and-plays are also available upon request.

Transportation

Is on-site parking included?

The Alexander offers 3 parking options for your needs:

  • Valet, inclusive of in-and-out privileges: $45/night
  • Self-parking: 
        • $35/night, pay direct through the garage, no in-and-out.
        • $38/night, pay through Front Desk, includes in-and-out.

Pets

Are pets allowed at the Alexander?

We love our four-legged friends! The Alexander welcomes two dogs up to 75 lbs for a $50 one-time, non-refundable fee per dog. Cats are not allowed. Dogs must not be left unattended and additional fees may apply for damages or the requirement of deep cleaning. Dogs are not permitted at any Food & Beverage outlet, with the exception of service animals.

Activities

What popular attractions are nearby?

Eiteljorg Museum (1.1 miles)

Explore amazing stories and the art, history and cultures of the West and Native America

Indianapolis Museum of Art at Newfields (5.7 miles)

One of the nation’s largest and oldest general art museums. Located 15 minutes north of the city on 152 acres if gardens and grounds.

Indianapolis Zoo (2.7 miles)

64 acres of indoor and outdoor animal attractions as well as three additional acres of outdoor gardens.

White River State Park (1.4 miles)

America’s only cultural urban state park.

Mass Ave Arts District (0.7 miles)

A five-block area of independent boutique shops, theaters, restaurants, and art galleries.

Fountain Square Cultural District (1.5 miles)

Funky neighborhood on the southeast corner of downtown. Vintage and antique shops, restaurants galore and a vibrant art scene.

Monument Circle (0.6 miles)

The name circle city makes sense now, right? The center-point to our downtown featuring the Soldiers and Sailors monument.

Indiana State Museum (1.2 miles)

Three floors of permanent and rotating galleries telling the story of the Hoosier state.

Indianapolis Motor Speedway Museum (7.8 miles)

Located in the infield of the 2.5-mile oval featuring 37,500 square feet of exhibit space. The Indianapolis 500 is the largest single day sporting event in the world.

Looking for more? All information above was sourced from VisitIndy.com

Do you offer bicycle rentals?

We are pleased to offer bicycles for complimentary guest use. Please visit the Front Desk to checkout a bike and helmet.

Does the hotel have a fitness center?

We are happy to offer a 24-hr Fitness Center for our guests. Located on the 3rd Floor, the Fitness Center offers the following machines and strength training tools:

  • 2 Peloton Bikes
  • 3 Treadmills
  • 2 Elliptical Machines
  • Dumbbells ranging from 5-50lbs
  • Medicine Balls ranging from 2-30lbs
  • Yoga Mats
  • Cable Motion Weight Machine

Events

Do you have event and meeting spaces?

Whether indoor or outdoor, the Alexander is the perfect venue for your next group or event. Embrace your creativity for your next meeting or event with our 16,500 square feet of fully functional, flexible event space between 17 locations. To learn more, visit https://www.thealexander.com/meetings.

Fill out an RFP online form to host your next meeting at The Alexander: Request for Proposal.

More Questions

What if I have additional questions?

You can reach out to our team to answer any questions not covered here.