We take pride in providing you with comfortable amenities and unparalleled service. Whether visiting for business or pleasure, we realize you have different needs and we have anticipated your visit with an abundance of personalized guest services.
Call hotel Guest Services or Dolce Hotels & Resorts at 855-200-3002. You can also visit Dolce Hotels’ reservation website at www.dolce.com.
Call Guest Services for baggage handling, storing your luggage or arrangement of airport shuttles.
Our Business Center is available 24 hours a day. Visit Guest Services for assistance.
Check-out time is 11:00 AM. If your departure does not coincide with checkout, please contact Guest Services for special arrangements.
Credit may be established at time of arrival by presentation of the following credit cards with valid picture identification: American Express, VISA, MasterCard, and Discover. Advance payment in cash for accommodations does not establish charging privileges with the hotel. Guests on a cash basis may not charge incidentals to their account.
If the debit/credit card you are using at check-in is attached to a bank or checking account, a hold will be placed on the account for the full anticipated dollar amount to be owed to the hotel, including estimated incidentals through your checkout, and such funds will not be released for 72 hours from the date of your checkout or longer at the discretion of your financial institution.
Dry Cleaning / Valet Service
Same-day service offered Monday through Saturday before 8:30 AM with delivery to your room before 6:00 PM. Contact Guest Services for pick up before 8:30 AM.
Emergency Services / Exits
If you need the police or have a medical emergency, please dial 911. Hotel personnel will be notified immediately. Fire exits are located at each end of the corridor. Please see fire evacuation information on the back of your guest room door.
Fitness Center at The Alexander
For state-of-the-art exercise equipment, two treatment rooms and spa services, the fitness center is located on level three.
Gift Shop / Indianapolis Museum of Art
Art & Supply, The Alexander's gift shop, offers a wide variety of gift items through the Indianapolis Museum of Art.
Package Handling Fees
We do accept incoming packages delivered to the hotel during your stay and prior to your arrival. A package handling fee will be charged to your guestroom upon receipt of the package. Packages that are 30 lbs or under will be charged $5.00 per item, packages 31 lbs-74 lbs will be charged $10.00 per item and packages 75 lbs or more will be charged $15 per item. We do also accept full pallets for a fee of $75 per pallet.
The Alexander is a dog friendly hotel. We allow dogs only in our Extended Stay rooms which must be 50 lbs or less. There is a non-refundable cleaning fee of $25 due at check-in. Pets must be declared upon check-in and the pet agreement must be turned into the front desk.
If you wish to travel with your pet, but need to have them boarded, below is a local Kennel.
Indy Downtown Doggie:
1025 North New Jersey Street, Indianapolis, IN
If you are interested in freshly baked treats for your pet, try the location listed below.
Three Dog Bakery:
444 Massachusetts Ave., Indianapolis, IN 46204
If your furry friend is in need of a vet, we recommend the animal clinic below.
Mass Ave Animal Clinic:
625 N. East Street, Indianapolis, IN 46202
Same Day Worldwide Newspapers & Magazines
Download the app, Pressreader, and choose from 2,000+ newspapers and magazines from 100 countries in 56 languages. Visit Guest Services for assistance.
Contact Guest Services for a complete listing of local places of worship.